User Management

The 1NCE Customer Portal offers the option to create multiple user accounts which allows for different user roles and access rights. In the "User" tab a root owner of the account can create and edit new user accounts. A general overview of all current users of the 1NCE organization is provided in a list view.

User Roles

The following roles for additional user accounts are available:

Role	Description
Owner	Initial user of the organization that cannot be changed. Includes all functionalities and access to the entire organization. New users can have the Owner role assigned as well. The Owner can generate Management API credentials under Account → Management API Access. Can administer users with the Admin, User, and Read Only roles. To administer Owner, please submit a service request.
Admin	Includes all functionalities and access to the entire organization. Can administer users with the User and Read Only roles.
User	Can manage SIM Cards in the Portal, but has no access to orders and top-ups, and cannot trigger new orders or manage users.
Read Only	User role designed to allow Read-only access to the Portal.

User Roles Details

See the following table for an exact overview of the roles and the permissions for each component of the 1NCE Portal.

Portal Areas		Owner	Admin	User	Read Only
Dashboard	See All	✅	✅	✅	✅
	Reorder Button	✅	✅	❌	❌
	Latest Order Widget	✅	✅	✅	✅
My SIMs	See All	✅	✅	✅	✅
	SIM State	✅	✅	✅	❌
	IMEI Lock	✅	✅	✅	❌
	Auto-Top-Up	✅	✅	❌	❌
	Reset Connectivity	✅	✅	✅	❌
	SIM List Export	✅	✅	✅	❌
	Reorder / Top-Up	✅	✅	❌	❌
	Send SMS	✅	✅	✅	❌
Configuration	Network Settings	✅	✅	✅	❌
	Breakout Settings	✅	✅	❌	❌
	Monthly Limit	✅	✅	✅	❌
	IMEI Lock	✅	✅	✅	❌
	Auto-Top-Up	✅	✅	❌	❌
	Data Streams	✅	✅	❌	❌
	SMS Forwarder	✅	✅	✅	❌
	OpenVPN	✅	✅	✅	❌
1NCE OS	Tab Available	✅	✅	✅	✅
Account	See All	✅	✅	✅	✅
	Customer Data	✅	✅	❌	❌
	User Data	✅	✅	✅	✅
	Add New E-Mail	✅	✅	❌	❌
	Billing and Shipping Address	✅	✅	❌	❌
	Payment Details	✅	✅	❌	❌
	Management API Access (generate credentials)	✅	❌	❌	❌
Orders	See All	✅	✅	✅	✅
	Download Invoices	✅	✅	✅	✅
	Trigger New Order	✅	✅	❌	❌
	Download Affected SIMs	✅	✅	✅	✅
Users	See All	✅	✅	✅	✅
	Administer Own User	✅	✅	✅	✅
	Administer Owner	❌	❌	❌	❌
	Administer Admin	✅	❌	❌	❌
	Administer User	✅	✅	❌	❌
	Administer Read Only	✅	✅	❌	❌
Organisation	See All	✅	✅	✅	✅
	Add Organisation	✅	✅	❌	❌
	SIM Transfer	✅	✅	❌	❌
Performance	See All	✅	✅	✅	✅
Support	See All	✅	✅	✅	✅
	New Service Request	✅	✅	✅	❌

User Creation

A new user can be created using the "New User" button on the top right. The mandatory details depend on the type of the user that needs to be created. The e-mail address is used for the confirmation of the account as well as the login name for the 1NCE services. Customers have to make sure that the entered e-mail address is valid and can receive messages. After creating a new user an e-mail is sent to the new mail address requesting to set an initial new password for the 1NCE Customer Portal.

User Account Alteration

By clicking on a user shown in the list of current users, the details of this account can be changed or deleted. Changes can be applied by editing the boxes in the form and saving the new data. A user can be deleted by clicking on the "Delete" button in the Edit User popup.