User Management

The 1NCE Customer Portal offers the option to create multiple user accounts which allows for different user roles and access rights. In the "User" tab a root owner of the account can create and edit new user accounts. A general overview of all current users of the 1NCE organization is provided in a list view.

User Roles

The following roles for additional user accounts are available:

Role	Description
Owner	Initial user of the organization that cannot be changed. Includes all functionalities and access to the entire organization. New users can have the Owner role assigned as well. The owner also has access to the Management API. Can administer users with Admin, User, API User, Read Only, and 3rd party access role. To administer Owner, please submit a service request.
Admin	Includes all functionalities and access to the entire organization. Can administer users with User, API User, Read Only, and 3rd party access role. This user role has no access the Management API.
User	Can manage SIM Cards in the Portal, but has no access to orders and top-ups, and cannot trigger new orders or manage users. This user role has no access to the Mangement API.
API User	User role only for accessing the 1NCE API. Uses client_secret and client_id as username and password for the API authentication. Has the account number as prefix in the client_id. All endpoints are available for this role including new orders.
Read Only	User role designed to allow Read-only access to the Portal. This user role has no access to the Mangement API.
3rd party access	User role designed for allowing 3rd Party Users limited access to the Portal. This user role has no access to the Mangement API.

User Roles Details

See the following table for an exact overview of the roles and the permissions for each component of the 1NCE Portal.

Portal Areas		Owner	Admin	User	Read Only	3rd Party Access	API User
Dashboard	See All	✅	✅	✅	✅	✅	❌
	Reorder Button	✅	✅	❌	❌	❌
	Latest Order Widget	✅	✅	✅	✅	❌
My SIMs	See All	✅	✅	✅	✅	✅
	SIM State	✅	✅	✅	❌	❌
	IMEI Lock	✅	✅	✅	❌	❌
	Auto-Top-Up	✅	✅	❌	❌	❌
	Reset Connectivity	✅	✅	✅	❌	✅
	SIM List Export	✅	✅	✅	❌	✅
	Reorder / Top-Up	✅	✅	❌	❌	❌
	Send SMS	✅	✅	✅	❌	✅
Configuration	Network Settings	✅	✅	✅	❌	✅
	Breakout Settings	✅	✅	❌	❌	✅
	Monthly Limit	✅	✅	✅	❌	✅
	IMEI Lock	✅	✅	✅	❌	❌
	Auto-Top-Up	✅	✅	❌	❌	❌
	Data Streams	✅	✅	❌	❌	✅
	SMS Forwarder	✅	✅	✅	❌	✅
	OpenVPN	✅	✅	✅	❌	✅
	Management API	✅	✅	✅	❌	✅
1NCE OS	Tab Available	✅	✅	✅	✅	✅
Account	See All	✅	✅	✅	✅	✅
	Customer Data	✅	✅	❌	❌	❌
	User Data	✅	✅	✅	✅	✅
	Add New E-Mail	✅	✅	❌	❌	❌
	Billing and Shipping Address	✅	✅	❌	❌	❌
	Payment Details	✅	✅	❌	❌	❌
Orders	See All	✅	✅	✅	✅	❌
	Download Invoices	✅	✅	✅	✅	❌
	Trigger New Order	✅	✅	❌	❌	❌
	Download Affected SIMs	✅	✅	✅	✅	❌
Users	See All	✅	✅	✅	✅	✅
	Administer Own User	✅	✅	✅	✅	✅
	Administer Owner	❌	❌	❌	❌	❌
	Administer Admin	✅	❌	❌	❌	❌
	Administer User	✅	✅	❌	❌	❌
Administer API User	✅	✅	❌	❌	❌
Administer Read Only	✅	✅	❌	❌	❌
Administer 3rd party access	✅	✅	❌	❌	❌
Organisation	See All	✅	✅	✅	✅	✅
	Add Organisation	✅	✅	❌	❌	❌
	SIM Transfer	✅	✅	❌	❌	❌
Performance	See All	✅	✅	✅	✅	✅
Support	See All	✅	✅	✅	✅	❌
	New Service Request	✅	✅	✅	❌	❌
API Access		✅	❌	❌	❌	❌	✅

User Creation

A new user can be created using the "New User" button on the top right. The mandatory details depend on the type of the user that needs to be created. The e-mail address is used for the confirmation of the account as well as the login name for the 1NCE services. Customers have to make sure that the entered e-mail address is valid and can receive messages. After creating a new user an e-mail is sent to the new mail address requesting to set an initial new password for the 1NCE Customer Portal.
For the API role, the client_id represents the username and the client_secret the password. The client_id has the account number with an underscore as prefix. The client_secret needs to be set during the user creation as there is no e-mail address attached to this user role.

User Account Alteration

By clicking on a user shown in the list of current users, the details of this account can be changed or deleted. Changes can be applied by editing the boxes in the form and saving the new data. A user can be deleted by clicking on the "Delete" button in the Edit User popup.