Upgrade to 1NCE Platform 2.0
This section is for existing 1NCE customers who are being upgraded to the New 1NCE Platform 2.0 — 1NCE's new Customer Portal and application layer with Management API and Data Streamer. It documents exactly what changes for each feature, what you need to do, and when.
All existing customers will be upgraded to the 1NCE Platform 2.0. Some changes require action on your side (for example, OpenVPN reconfiguration or Management API upgrade). Read Breaking Changes first to identify what applies to you, and plan enough lead time for each task (see the Timeline).
What 1NCE Platform 2.0 brings
We're excited to introduce the 1NCE Platform 2.0, our upgraded platform built to deliver a faster, more scalable, and future-ready experience for managing your IoT connectivity.
With the new platform, you'll benefit from:
- Faster performance through an improved portal and APIs.
- Greater scalability and resilience for growing IoT deployments.
- More flexibility and visibility to better manage your connectivity services.
- Future-ready capabilities, including onboarding of SGP.32 and upcoming platform innovations.
All new features and development happen on the 1NCE Platform 2.0 only. The 1NCE Platform 1.0 receives no new functionality.
Your Platform
The 1NCE Platform 2.0 consists of three layers:
- Customer Portal
- Application
- Core network
The 1NCE Platform 2.0 will gradually replace parts of the legacy 1NCE Platform 1.0, which is built on the same components. The Portal and the application layer of the 1NCE Platform 2.0 replace the 1.0 components, while the 1.0 core network with your SIM cards persists and works in parallel to the 1NCE Platform 2.0 core network.
What stays the same
- Account IDs do not change.
- Existing APNs (including custom APNs and
iot.1nce.net) keep working — no device reconfiguration is forced. - Static IP addresses assigned to your SIMs do not change.
How this section is organized
| Page | What it covers |
|---|---|
| Hybrid Accounts | The model that lets one account hold 1NCE Platform 1.0 and 1NCE Platform 2.0 SIMs |
| Migration Timeline | Upgrade phases and cutoff dates |
| Breaking Changes | The changes that require action, in one place |
| Feature Changes | Per-feature detail: Internet Breakout, Data Service, VPN, SIM Management, Portal & API, APN |
| Data Streamer Migration | Field-level changes for event and usage data streams |
| Management API Migration | Moving from Management API v1 to v2 |
| FAQ | Common questions from the onboarding |
The 1NCE Platform 2.0 is rolling out in phases and some details may still change. Where a behavior is still being finalized, the relevant page calls it out explicitly. If you have questions about your specific setup, contact 1NCE Technical Support.