Frequently Asked Questions

Common questions from the 1NCE Platform 1.0 → 1NCE Platform 2.0 onboarding. For detail, follow the links to the relevant feature pages.

Network & Connectivity

Will my static IP addresses stay the same? Yes. Static IP addresses assigned to your SIMs do not change.

Will the public breakout IPs change? Yes. The public breakout IPs change on the 1NCE Platform 2.0 — review the exact IP ranges in the v2 documentation. If you allowlist breakout IPs, update your allowlist. See Internet Breakout.

Is IP blacklisting available as a self-service feature? No. IP blacklisting is not planned as a self-service feature on the 1NCE Platform 2.0.

Will the APN change for existing SIM cards? No. Existing APNs — including custom APNs and iot.1nce.net — remain valid. You can keep your current APN and optionally add a new one; no reconfiguration is required. See APN.

Can I keep using iot.1nce.net as my APN? Yes. iot.1nce.net continues to work on the 1NCE Platform 2.0 and you are not forced to change. If you are already planning a firmware rollout, it is a convenient opportunity to also move to the new APN.

IMEI Lock

Can I set different IMEI Lock settings per SIM card? Yes. On the 1NCE Platform 2.0, IMEI Lock can be configured globally at the account level and per individual SIM. See SIM Management.

VPN & Migration Procedure

What does the migration procedure look like for VPN customers? You replace your VPN credential file once. The transition is seamless in the background — both the 1NCE Platform 1.0 and the 1NCE Platform 2.0 can be served in parallel via OpenVPN during the migration window, so there is no forced cutover. Support is available. See VPN Service.

What about VPN connectivity during the transition? You connect to the VPN endpoint, and via OpenVPN both the 1NCE Platform 1.0 and the 1NCE Platform 2.0 are served — so you are covered on both sides during the transition period. Do not run both the 1NCE Platform 2.0 and 1NCE Platform 1.0 VPN connections simultaneously.

Data Streamer & SMS

Is the SMS Forwarder still available? Yes. The SMS Forwarder has been integrated into the Data Streamer and works the same way, with support for all migration types. Note that AWS S3 and similar legacy destinations are being retired — affected customers are informed before migration. See Data Streamer Migration.

Will my account ID change? No. Account IDs remain unchanged.

Will the session token expiry timer in the portal change? No. The token expiry behavior remains the same.

When will reporting be available on the 1NCE Platform 2.0? Reporting will be available once the underlying platform integration is complete, expected around July 2026.

API & Permissions

Can I set different permissions per API key? Not currently. Granular per-key permissions are not supported at launch but are planned for the future. See Portal & API Access.

Can the account Owner role still use the API? No. The Owner can authenticate and retrieve an API key, but the Owner role is not authorized as an API user — the key cannot be used to make API calls. Use a dedicated API credential under Account → Management API Access.

Will API rate limits change? No. Rate limits follow the same logic as before and defaults remain unchanged. Custom per-customer overrides are still available on request.

Still have questions?

Contact 1NCE Technical Support, or review the Breaking Changes summary to find what applies to your setup.