The “Support” tab offers access to the 1NCE technical support and customer service either directly via phone or by placing a new service request (ticket). The access to technical support is only available for existing customers.
Customer service is provided either in German or English language. Telephone support is available from Monday to Friday from 9 a.m. to 6 p.m. (CET/CEST) (except for national public holidays); Tickets are mainly processed within the service hours.
This tab also provides an archive of all generated service requests by the customer with the option to open the details of each of them to review the conversation with customer service.
Updated 9 months ago