Performance & Support

Monitoring 1NCE Services & Getting Support

Performance

The performance dashboard provides an insight into the key components and their current status of the 1NCE Services. In case of any incident, the status of the particular service will change accordingly. Customers can use this page to get a better understanding of a current incident and receive updates.

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The 1NCE Performance dashboard, showing the current status of all 1NCE Services.


Support

Through the "Support" tab, 1NCE customers can quickly access documentation resources as well as technical support and customer service. On the page, links to the 1NCE Developer Hub, API Reference and a search integration for the documentation is given.

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Support page, with references to the Developer Hub, API Reference and Customer Service.

Technical support and customer service is provided either directly via phone or by placing a new service request ticket. The access to technical support is only available for existing customers. Customer service is provided either in German or English language. Telephone support is available from Monday to Friday from 9 a.m. to 6 p.m. (CET/CEST) (except for national public holidays). Tickets are mainly processed within the service hours.


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